John Pring - 10 January 2019
A disabled campaigner who took nine journeys on the same day to check the accessibility of the services provided by the UK’s largest coach operator experienced significant problems on all but one of them.
Wheelchair-user Doug Paulley had booked assistance in advance for services between Leeds and Bradford provided by National Express.
But all but one of last week’s nine journeys threw up serious problems, with malfunctioning lifts, drivers who did not know how to deal with the equipment, or staff failing to clamp Paulley’s wheelchair in place correctly and safely.... See more
Disability News Service (DNS) is run by John Pring, an experienced journalist who has been reporting on disability issues for more than 20 years. He launched DNS in April 2009 to address the absence of in-depth reporting in both the specialist and mainstream media on issues that affect the lives of disabled people. The news service focuses on issues such as discrimination equality, independent living, benefits, poverty and human rights, but also covers arts, culture and sport.