From Windrush to Universal Credit – the art of ‘institutional indifference’

Ruth Lister - 10 October 2018

This government is 'institutionally indifferent' - to evidence, to criticism by the UN, MPs and inspectors, and most of all, to the suffering of those affected by its ignorant policies.

The past year or so has been marked by the exposure of the state’s ‘institutional indifference’ towards marginalised citizens and residents in a number of spheres. I borrow the term from Doreen Lawrence who used it in relation to Grenfell and the treatment of social tenants generally (1).

She identified institutional indifference in both the roots of the Grenfell tragedy and in some of the responses to it. And she linked that institutional indifference to questions of race and class, which meant that the concerns and complaints of residents were all too often ignored or treated as a nuisance because the residents did not count, were not worth listening to. Government – central and local - has now been forced to listen, even if they still don’t always appear to hear... See more


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