Capita closes PIP claim after woman complains about use of 25-year-old report

John Pring - 31 January 2019

A disabled woman who raised concerns that her benefits assessment was set to be based on a report that was a quarter of a century old had her claim closed after a government contractor described her as “aggressive” and “non-compliant”.

The woman, Mary*, from Northern Ireland, secretly recorded the face-to-face assessment, which showed her raising concerns about Capita’s intention to complete a report on her personal independence payment (PIP) claim without waiting for up-to-date evidence from her GP... See more